Privacy policy

Privacy Policy

Last updated: July 30, 2025

Spinely Pty Ltd (ABN 76 694 729 925) (“Spinely”, “we”, “us” or “our”) operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

Spinely is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or de-identified.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details including your name, billing address, shipping address, phone number, and email address

  • Financial information including payment card details, transaction details, form of payment, and payment confirmations

  • Account information including usernames, passwords, preferences, and settings

  • Transaction information including items viewed, added to cart, purchased, returned, exchanged, or cancelled

  • Communications with us, including customer support enquiries

  • Device information such as IP address, browser type, and network connection

  • Usage information relating to how you interact with and navigate the Services

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you visit, purchase from, or communicate with us

  • Automatically through the Services, including via cookies and similar technologies used for website functionality, analytics, and advertising

  • From service providers who process information on our behalf

  • From partners or other third parties where permitted by law

How We Use Your Personal Information

We may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

To process payments, fulfil orders, manage accounts, arrange shipping, facilitate returns, enable reviews, and personalise your shopping experience.

Marketing and Advertising

To send promotional communications and display relevant advertising across platforms, based on your interactions with the Services.

Security and Fraud Prevention

To authenticate accounts, secure transactions, detect and prevent fraudulent or unlawful activity, and protect our Services.

Communicating with You

To provide customer support, respond to enquiries, and maintain our business relationship with you.

Legal and Compliance

To comply with applicable laws, respond to lawful requests, enforce our policies, and protect our legal rights.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • With Shopify and service providers who assist with payment processing, fulfilment, analytics, customer support, and IT services

  • With business and marketing partners in accordance with their own privacy policies

  • When you direct or consent to such disclosure

  • Within our corporate group

  • In connection with a business transaction or to comply with legal obligations

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information submitted through the Services may be transferred to Shopify and third-party service providers located outside your country of residence.

To learn more about how Shopify uses personal information and how to exercise your rights, please visit:
https://privacy.shopify.com/en

Third-Party Websites and Links

The Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party sites. You should review their privacy policies before providing any personal information.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

Security and Retention of Your Information

We implement reasonable safeguards to protect your personal information, however no system is completely secure. We retain personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law.

Your Rights and Choices

Depending on your location, you may have rights to:

  • Access your personal information

  • Request correction or deletion

  • Request data portability

  • Opt out of marketing communications

This Privacy Policy is intended to comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Complaints

If you have concerns about how we handle your personal information, please contact us using the details below. You may also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

International Transfers

We may transfer, store, and process your personal information outside Australia. Where required, we rely on recognised data transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Spinely Pty Ltd
ABN: 76 694 729 925
📧 Email: support@spinely.com.au